FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship worldwide.
How long does shipping take?
It varies based on location, of course, typically 5-7 days.
How do I track my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Returns
How do I return an item?
Hello, Lovely Gifts has a 30-day return policy for non-custom products, which means you have 30 days after purchasing your item to request a return. Please get in touch with us within 14 days of delivery. You can view our full return policy here.
If your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these case-by-case but will try to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us.
How long does it take to process my return?
It typically takes 2-7 days to process a return.
Can I exchange for a different item?
Yes, we can always exchange your item if you reach out within 14 days.